Terms & Conditions
By accessing this site or purchasing products, you agree to:
These Terms & Conditions
Our Privacy Policy and Cookie Policy
UK Consumer Rights Act 2015
To purchase security products:
You must be ≥18 years old and a UK resident
Provide accurate personal/business details
Safeguard your account password
- All prices are in GBP (£) and include UK VAT (where applicable).
- We use PCI-compliant third-party payment gateways (e.g., Stripe, PayPal).
- Typographical Errors: Incorrect prices may void orders.
- Descriptions: Technical specs are provided by manufacturers – we are not liable for minor errors
- Compliance: All electronics meet UKCA/CE safety standards
- Restricted Items: Pepper sprays/Tasers require valid UK proof of age
| Process | Details |
|---|---|
| Pricing | GBP (£), inclusive of VAT (where applicable) |
| Payment | Secure PCI-DSS gateways (Stripe, PayPal) only – no cash on delivery |
| Confirmation | Binding contract forms when order confirmation email is sent |
| Cancellation | Within 1 hour of ordering via phone (0203 576 0041) or account portal |
Shipping Partners: DPD, Royal Mail, UPS
Timelines: 3-5 business days (excludes weekends/Bank Holidays)
Risk: Products become your responsibility upon delivery signature
Failure to Receive: Report within 48 hours to support@protectedguards.com
🔹 14-Day Right to Cancel
Return unused/unopened items within 14 days of delivery
Customer covers return shipping costs
🔹 Faulty Products
30-day free return/replacement under Consumer Rights Act
Proof of defect required
🔹 Non-Returnable Items
Custom-configured security systems
Software licenses (if activated)
📦 Full Returns Policy available
Manufacturer Warranties: 1-3 years on electronics (stated per product)
Claims: Contact us first for authorization – DIY repairs void coverage
All content (logos, product images, text) is owned by NAVICKAS TRADERS LTD. Unauthorized use triggers legal action under UK Copyright, Designs and Patents Act 1988.
These Terms are governed by English law. Disputes subject to exclusive jurisdiction of UK courts.
All content (logos, product images, text) is owned by NAVICKAS TRADERS LTD. Unauthorized use triggers legal action under UK Copyright, Designs and Patents Act 1988.
For order disputes or clarifications:
📞 07944283978
✉️ legal@protectedguards.com
📍 NAVICKAS TRADERS LTD, 11 Bendish Road, London, E6 1JH
*Business Hours: Mon-Fri 9AM-5PM*
© 2025 Protected Guards | NAVICKAS TRADERS LTD (14086817)
Consumer Rights | Distance Selling Regulations | Electronic Commerce Regulations
