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Everything you need to know about the product and billing.
Simply browse our store, add items to your cart, and checkout using our secure payment methods (credit/debit cards, PayPal, Apple Pay).
We accept Visa, Mastercard, Maestro, PayPal, Apple Pay, and Google Pay. Bank transfers are available for bulk orders.
Absolutely! We use PCI-DSS compliant encryption and never store your card details.
Orders can be modified or canceled within 1 hour of placement. Contact us immediately at support@protectedguards.com or call 0203 576 0041.
Standard Shipping: 3-5 business days (£3.99 or FREE on orders over £50).
Express Shipping: 1-2 business days (£6.99).
Currently, we only ship to UK mainland (excluding some remote areas).
You’ll receive a tracking number via email once your order is dispatched. Track it on Royal Mail or DPD.
Report it within 48 hours with your order number and photos (if damaged) to support@protectedguards.com.
Yes! Unused, unopened items can be returned within 14 days of delivery. Return shipping costs apply.
We offer a 30-day guarantee for defective items. Contact us for a free return label and replacement/refund.
Refunds are processed within 5 business days after we receive your return. Bank processing may take 3-5 additional days.
No. Non-returnable items include:
Activated software licenses
Custom-configured security systems
Personal safety items (e.g., pepper sprays)
Yes! All electronics meet UKCA/CE safety standards.
Most electronics come with a 1-3 year manufacturer warranty. Check individual product pages for details.
Many products are DIY-friendly, but professional installation is recommended for complex systems (e.g., CCTV).
📞 0203 576 0041 (Mon-Fri 9AM-5PM)
✉️ support@protectedguards.com
📍 NAVICKAS TRADERS LTD, 11 Bendish Road, London, E6 1JH
Email us at help@protectedguards.com, and we’ll respond within 24 hours.
© 2025 Protected Guards | NAVICKAS TRADERS LTD (14086817)