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Shipping and Delivery
🚚 UK Mainland Only
England, Scotland, Wales, Northern Ireland
(Excludes: Channel Islands, Isle of Man, Scottish Highlands & Islands)
Orders Placed Before 3 PM GMT: Processed same business day (Mon-Fri)
Weekend/Bank Holiday Orders: Processed next business day
High-Demand Items: Allow 24hr extra processing (e.g., CCTV systems)
| Service | Cost | Delivery Time | Features |
|---|---|---|---|
| Standard | £3.99 | 3-5 business days | Tracked (Royal Mail) |
| Express | £6.99 | 1-2 business days | Tracked (DPD) |
| Free Shipping | Orders Over £50 | Standard timeline | Minimum order value |
Tracking Sent: Via email/SMS within 24hrs of dispatch
Live Monitoring: Use tracking number on carrier sites:
No Tracking Update? Contact: support@protectedguards.com
Signature Required: All orders over £100
Security Products: Discreet packaging (no brand logos)
Restricted Items: Age-verification upon delivery (e.g., pepper sprays)
Failed Delivery Attempt
- Redelivery arranged automatically (2nd attempt free)
- Collection from local depot (carrier notification)
Missing/Damaged Parcel
- Report Within 48 Hours:
07944283978
support@protectedguards.com
Provide: Order number + photo evidence (if damaged)
Currently serving UK only. For EU inquiries:
✉️ international@protectedguards.com
Returned undelivered items incur £2.99 reshipping fee
Address errors? Update within 1 hour via phone
NAVICKAS TRADERS LTD
📍 11 Bendish Road, London, E6 1JH
📞 07944283978 (Mon-Fri 8AM-6PM)
✉️ shipping@protectedguards.com
© 2025 Protected Guards | NAVICKAS TRADERS LTD (14086817)